I am a happy customer. BMS Reglazing did an amazing job reglazing the tub, surrounding tile, and a separate shower stall I have in my master bathroom. Three men showed up on time on the day scheduled including Jackson who led the color application. I have had tubs glazed before, in fact, a guest bath in another part of the house just prior to resurfacing my master bath, and I can attest from experience this is a great team. To start, Jackson asked if I wanted my plumbing fixtures removed which I did and without hesitation he went to work. This is a sign of an experienced glazer because color, mostly rust, can seep out from under old plumbing fixtures and, over time, leach onto a glaze. The other tub glazer did not ask me if I wanted the fixtures removed, nor did he discuss the possibility of colors leaching. As it turned out, because of the expense of replacing the plumbing fixtures, it is something I would only do in a master bath. Jackson also installed ventilation in the bathroom to route the fumes outside. The other installer used a fan which resulted in, not only dense fumes inside my house, but also hair, rug fibers, dust and dirt ‘entombed’ in the glaze. The owner of the reglazing firm then came out one evening to remove the, shall we say ‘added texture’ from my bath but his work was not to my satisfaction. He had to come back a third time – two weeks later - to remove all the debris and reglaze the tub. At this point, the tub finally looked good. BMS even outclassed my plumber who had been out the previous day and forgot to remove the master bath tub drain stop as I’d asked him to do. A second plumber showed up the day BMS was resurfacing to take care of the matter and could not remove the drain stop, so Jackson had to do it. After BMS was done with the work, they cleaned up after themselves and left the bathroom in good order. Several weeks after the job, I noticed a spot that needed touch up and BMS came to fix it without hesitation or a charge. Interestingly, BMS uses an epoxy finish while the other tub glaze used in my guest bath was acrylic. While the acrylic finally looks good after three visits, the epoxy finish to my eyes has a richer, creamer look. All in, I was very lucky to find BMS Reglazing to complete the work on my master bath. This is the only team to use for owners of higher end homes who don’t want to hassle with fully gutting a bath.